Frequently Asked Questions 🐾

Got questions? We've got answers! Browse our most common questions below. If you can't find what you're looking for, feel free to contact us.

📦 Orders & Shipping

How long does delivery take?

Most orders are delivered within 5–9 business days across Europe. Express shipping options are available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over €50. Orders below €50 have a flat shipping fee of €4.99.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number by email. You can also visit our Track Your Order page anytime.

Do you ship outside Europe?

Currently we ship within Europe only. We're working on expanding to more regions soon!

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Visit our Return & Refund Policy page for full details.

How do I start a return?

Simply email us at returns@Valpurr.store with your order number and reason for return. We'll guide you through the process within 24 hours.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive your returned item.

🛍️ Products

Are your products safe for pets?

Yes! Every product in our store is carefully vetted for pet safety. We only stock items made from non-toxic, pet-friendly materials.

How do I choose the right size for my pet?

Each product page includes a detailed size guide. If you're unsure, our support team is happy to help you find the perfect fit.

Do you restock sold-out items?

Most popular items are restocked regularly. You can sign up for restock notifications on the product page.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption and is powered by Shopify's secure payment infrastructure.