Return & Refund Policy 🔄

Your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make it right. Please read our return and refund policy below.

Return Eligibility

We accept returns within 30 days of the delivery date, provided that:

• The item is unused and in its original condition
• The item is in its original packaging
• You have proof of purchase (order confirmation email)

The following items are not eligible for return:

• Items marked as final sale
• Personalised or custom-made products
• Perishable goods (e.g. pet food or treats)
• Items that have been used or show signs of wear

How to Start a Return

1. 📧 Email us at returns@Valpurr.store with your order number and reason for return
2. ✅ We'll respond within 24 hours with return instructions and a return address
3. 📦 Pack your item securely and send it back using a tracked shipping service
4. 💰 Once received and inspected, your refund will be processed within 5–7 business days

Refunds

Approved refunds will be credited back to your original payment method within 5–7 business days of us receiving the returned item. You will receive an email confirmation once your refund has been processed.

Please note that original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

We're happy to exchange items for a different size or colour where available. Simply follow the return process above and mention that you'd like an exchange in your email.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at hello@Valpurr.store within 7 days of delivery with photos of the issue. We'll send a replacement or issue a full refund at no extra cost to you.

Contact Us

Have questions about a return? We're happy to help! Reach us at our contact page or email returns@Valpurr.store.

Last updated: July 2026